Quality and Excellence

Quality is the foundation of our business. It drives continual improvement, enabling us to deliver a first class service for our customers.

Quality and Excellence

Total Quality Management at n-ergy begins with every single member of the n-ergy team. Accredited to ISO9001, which is an amazing achievement for a company of our size, n-ergy has continued to maintain sustainable growth due to the effective Quality Management System and the principles of plan> do> check> review and the hard work, commitment and dedication of everyone here. Our ISO 9001 accreditation provides the framework for ensuring and exceeding compliance with regard to our awarding body certification.

n-ergy is an approved Pearson centre to award vocational certificates and our dedicated regional verifier team conduct 100% internal audits in relation to our learning provision. We maintain Direct Claims Status (DCS) for all routes we deliver and have received positive feedback from External Standards Verifiers from our awarding bodies and funding partners on numerous occasions.  These organisations include: Colleges, Training providers, SGS UK Ltd, Her Majesty’s Prison Service, Ofsted and Estyn.

As we seek to continually develop good practice in line with the Common Inspection Framework there has been focus this academic year on getting our employees up to speed with the requirements Ofsted / Estyn Common Inspection Framework, ensuring new features of the framework including promotion of British Values and the PREVENT agenda are embedded in operational delivery.


Our annual Self-Assessment Report (SAR) provides a benchmark of achievement and assists in driving continual improvement in service delivery and success rates.

Our SAR for 2016-17 graded our provision as ‘Good’ (2) with our aim to achieve ‘Outstanding’ [Ofsted] and ‘Excellent’ [Estyn] in 2017. We will do this by continually improving the Learner Journey, curriculum development and continued successful partnership working.

For further information, please contact:

Sarah O’Mahoney – Performance Manager – Central Services somahoney@n-ergygroup.com


Awards and Accreditations

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Prison Satisfaction Survey

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